Staff Profiles

Our team is here for you. From Admissions to Financial Aid and Student Services, you’ll have the support you need throughout the program at Ross.

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Admissions – The First Step

You’ve got questions. School is a big decision. Our online Admissions Representatives are here to help. With in-depth knowledge about our programs and an understanding of today’s training needs, our Admissions staff will answer your questions and help guide you into a path that works with your goals. Get to know one of our friendly Admissions Representatives and call them today.


Chris Malachino

Director of Online Admissions
cmalachino@rosseducation.edu
(616) 930-4678

What do you love about working at Ross College Online?
I have the ability to impact people’s lives in a positive and productive way. There is value in helping others achieving their goals and I have the opportunity to play a part in that process.

What is your favorite quote?
“We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths.” – Walt Disney

Who was your favorite elementary school teacher and why?
Mr. Krutchmann was my 5th grade teacher. He took 4 scrawny chess players and created a travelling team that won the State Chess Championship. Above and beyond, a great example.



Matt Ayers

Online Admissions Representative
mayers@rosseducation.edu
(616) 930-4821

What do you love about working at Ross College Online?
I love being able to help students connect with a path to a future they desire. It’s inspiring to be able to work with people who are ready to change their lives in such a powerful way!

What is your favorite food?
Pizza. Hands down.

If you were a crayon, what color would you be?
Blue



Susan Schlattman

Online Admissions Representative
sschlattman@rosseducation.edu
(616) 675-2796

What do you love about working at Ross College Online?
The fact that I have the ability to change people’s lives for the better.

What is your favorite food?
Beef Pot Roast

If you were a crayon, what color would you be?
Red



Abbie Dahl

Online Admissions Representative
adahl@rosseducation.edu
(616) 604-4486

What do you love about working at Ross College Online?
I love getting to know new students and helping them achieve success in their lives.

What is your favorite food?
Cheese pizza

If you were a crayon, what color would you be?
Rainbow



Sharel White

Online Admissions Representative
swhite@rosseducation.edu
(616) 930-4465

What do you love about working at Ross College Online?
I love working for Ross College online! It’s a great work environment very relaxed. I’m a member of an amazing team. We encourage,motivate, and help each other in anyway possible. I’m very proud to apart of the Ross College Online team.

What is your favorite ice cream?
Cookies and Cream

If you were a crayon, what color would you be?
Purple



Shelby Sartor

Online Admissions Representative
ssartor@rosseducation.edu
(616) 675-2776

What do you love about working at Ross College Online?
I love being able to make a difference in peoples lives.

What is your favorite ice cream?
Mint Chocolate Chip

If you were a crayon, what color would you be?
Pink



Megan Kupres

Online Admissions Representative
mkupres@rosseducation.edu
(616) 930-4202

What do you love about working at Ross College Online?
The people are kind, patient and are truly invested in others’ education.

What is your favorite food?
Seafood alfredo pizza

If you were a crayon, what color would you be?
Aquamarine



“I chose the Medical Assistant program because it was hands-on. My instructors walked me through everything I needed. I can’t thank them enough for how my life has changed. Now I am working in an amazing office. I couldn’t be happier.”Shelby R. | Medical Assistant | Port Huron, MI | Graduated February 2015

Financial Aid – Making Education Affordable

Every student’s circumstances in life are unique. At Ross, we understand this and do everything in our power to remove financial barriers and help make higher education a reality for you. We take you step-by-step through the application process and helping you determine how much aid for which you may qualify. We also give you personalized guidance and support throughout the financial aid process. Discover all the financial assistance that’s waiting for you!


Kiely Fletcher

Kiely Fletcher

Executive Vice President of Financial Aid
kfletcher@rosseducation.edu
(888) 732-2309

What do you love about working at Ross College Online?
I love working at Ross as everyday I get to help in making someone’s life goals attainable.

What is your favorite ice cream?
Chocolate

If you were a crayon, what color would you be?
Red



Robyn Rinz

Robyn Rinz

Financial Aid Representative
rrinz@rosseducation.edu
(888) 732-2309

What do you love about working at Ross College Online?
I love helping students through their journey. I know that it will have such an impact on their lives which makes my job very rewarding. The Ross family is here to help each student become successful in every way which makes me love being a part of it.

What is your favorite quote?
“If you are always trying to be normal, you will never know how amazing you can be.” -Maya Angelou

What is the #1 played song on your iPod?
Lochloosa – Mofro



Meet the Admissions Staff | Meet the Student Services Staff

“I chose the Medical Assistant program because it was hands-on. My instructors walked me through everything I needed. I can’t thank them enough for how my life has changed. Now I am working in an amazing office. I couldn’t be happier.”Shelby R. | Medical Assistant | Port Huron, MI | Graduated February 2015

Student Services – The Ross Way

From your first day of orientation to commencement and beyond, we are here to assist you. Our Student Services department strives to ensure you are given the support you need to succeed in accomplishing your goals. At Ross, your education is top priority and our team will work with you to make sure your questions are answered.


Kara Killeen Look

Kara Killeen Look

Director of Online Education
klook@rosseducation.edu
(866) 382-5307

What do you love about working at Ross College Online?
Hands down my favorite part of being part of Ross is the different people I encounter daily. Each student comes to Ross with unique life experiences though all have a common goal of changing their life through education.

What is your favorite quote?
“Do. Or do not. There is no try.” Yoda, The Empire Strikes Back

If you were a crayon, what color would you be?
Blue



Dawn Cook

Dawn Cook

Online Student Services Coordinator
dcook@rosseducation.edu
(419) 882-3203

What do you love about working at Ross College Online?
I love being able to help students fulfill their dream of a college degree. Our student work very hard in the program and it is a joy to see them cross the finish line and recieve their degree.

What is your favorite quote?
“Life is to short to sweat the small stuff!”

If you were a crayon, what color would you be?
Sky Blue



Dee Anna Wilson

Dee Anna Wilson

Online Education Coordinator
dwilson@rosseducation.edu
(810) 956-2487

What do you love about working at Ross College Online?
I love the fact that the people I work with are supportive not only to each other but to our student’s. I also love the positive upbeat attitude of our students, even when they face difficulties in their lives, they stay upbeat and supportive of each other. Everyone is encouraging and helpful to each other which makes this a great place to work.

What is your favorite quote?
“What would you attempt to do if you knew you could not fail?”

What’s the #1 most played song on your iPod?
‘Lean on Me’ by Bill Withers



Meet the Admissions Staff | Meet the Financial Aid Staff